Managing Your Systems For You

Leave the daily administration and monitoring of your systems in the expert hands of our experienced engineers. 

24/7 Application Monitoring and response

We monitor the following key metrics application and server metrics:

• Application response times
• Application critical error messages
• Authentication system operation
• Server resource measuring including Disk IO, CPU usage, memory and other key metrics

Any monitoring failure will alert the system support team and be investigated within 15 minutes. We use a custom run-book for each customer. The run-book dictates which actions we will take, as agreed with you, when a service fails or needs to be investigated.

Application and operating system security patching

Our security team reviews relevant security advisories on a daily basis. If a critical advisory is published, we will work with you to schedule the required updates at a time that is suitable to your customers. The process followed can include a dry-run and rollback procedure.